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| KbLance is a PHP and MySQL powered knowledge base management system that allows users to easily create and maintain a FAQ, documentation system, or complete support knowledge base. |
| Cost: N/A
Platforms: N/A Version: N/A |
Rating: 0.00 Votes:
0 |
| Omnistar Live is a dynamic live chat and customer support management solution. You may chat with your site visitors, log support issues in a dynamic help desk and create a knowledgebase of information. |
| Cost: $99.95
Platforms: Linux Version: 5.2 |
Rating: 0.00 Votes:
0 |
| Dapper Desk is an online help desk tool that companies utilize to provide faster and better support to their customers. Dapper Desk helps you organize your customer support requests. Better organization helps to ensure that your customers do not get lost in the day to day shuffle of running your business. |
| Cost: $699/$899
Platforms: Linux Version: 1.2.2 |
Rating: 1.00 Votes:
0 |
| Deskpro is an integrated script to manage your customer sales and support [other uses]. It uses a fully scaleable mySQL database backend and allows for unlimited flexibility in implementation. |
| Cost: $795
Platforms: Unix, Windows Version: 1.1.0 |
Rating: 1.00 Votes:
1 |
| Double Choco Latte is a package that provides basic project management capabilities, time tracking on tasks, call tracking, email notifications, online documents, statistical reports, a report engine, and more features are either working or being developed/planned. It is licensed under the GPL (GNU Public License), which means it is free to study, distribute, modify, and use. |
| Cost: Free (GPL)
Platforms: Unix Version: N/A |
Rating: 1.00 Votes:
0 |
| Firefly is a multi-user, professional help desk system with several additional applications including company and contact management, knowledge database management, and contracts management. Firefly is also an application framework providing services such as user authentication, profile management, and database abstraction. It is designed on PHP, postgreSQL, and Apache. |
| Cost: Free (GPL)
Platforms: Apache, PHP Version: 1.1.02 |
Rating: 1.00 Votes:
0 |
| gcdb is an aesthetically pleasing MySQL/PHP billing database. It supports Customer, Payment, Invoice, Account, and Trouble Ticket entries. Meant for ISP, Hosting, or general billing. |
| Cost: Free (GPL)
Platforms: PHP4 Version: 1.0.2 |
Rating: 1.00 Votes:
0 |
| IRM is a Web-based asset and problem tracking system built for IT departments and helpdesks. It keeps detailed information, both hardware and software, about each computer, as well as a complete history of all work requests ever placed. |
| Cost: Free (GPL)
Platforms: N/A Version: 1.3.0 |
Rating: 1.00 Votes:
0 |
| mhd is based on PHP Helpdesk - a helpdesk application originally written in PHP by Joseph Hoot. TID management is based on Kbshare (not finished) originally written by Brian Snipes. It uses MySQL as the database backend. |
| Cost: free (GPL)
Platforms: N/A Version: 0.5.6 |
Rating: 1.00 Votes:
0 |
| * Add/Modify/Delete users
* Add/Modify/Delete departments/companies (ex. IT Dept, Helpdesk, Applications, HR)
* Add/Modify/Delete categories for each department/company
* Add/Modify trouble ticket/job information
* Add/Modify/Delete parts
* Add events associated with each ticket
* Add time/parts to each event
* Modify/Authorize/Update jobs/trouble tickets
* Close jobs/trouble tickets
* Open already closed tickets
* Generate reports on response time, resolution time, and associated trouble tickets with each computer ID |
| Cost: free
Platforms: MySQL Version: 0.6.16 |
Rating: 1.00 Votes:
0 |
| PHP Live! (OSI Codes Inc.) enables live customer support and visitor communication directly from your website. Provides real-time sales and/or customer service support from any computer, anywhere!
|
| Cost: $99
Platforms: Unix, Windows Version: 1.9.5 |
Rating: 1.00 Votes:
0 |
| LIVE, online, business-to-customer Chat program written entirely in PHP and JavaScript! |
| Cost: $69.99
Platforms: Unix/Linux or Windows Version: 2.3 |
Rating: 2.29 Votes:
7 |
| -Fully Template Based -Multiple Language Suppor -Downloadable Themes -Easily Customisable -Design Your Own Theme!!! |
| Cost: $20-40
Platforms: Linux, Raq Version: 1.0 |
Rating: 1.00 Votes:
0 |
| Manage a hundred of emails per day. |
| Cost: free (GPL)
Platforms: Unix, PHP4, mySQL Version: v0.2.1 |
Rating: 1.00 Votes:
1 |
| Support Center is a fully automated help desk system that increase the productivity and efficiency of your support staff. It is an ideal solution for companies with one or more technicians whom require to support several users. Support Center incorporates many features to streamline support and improve customer satisfaction. |
| Cost: $99.95
Platforms: Unix Version: 1.1 |
Rating: 1.00 Votes:
0 |
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