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PHP Helpdesk
* Add/Modify/Delete users * Add/Modify/Delete departments/companies (ex. IT Dept, Helpdesk, Applications, HR) * Add/Modify/Delete categories for each department/company * Add/Modify trouble ticket/job information * Add/Modify/Delete parts * Add events associated with each ticket * Add time/parts to each event * Modify/Authorize/Update jobs/trouble tickets * Close jobs/trouble tickets * Open already closed tickets * Generate reports on response time, resolution time, and associated trouble tickets with each computer ID
URL: http://phphelpdesk.sourceforge.net/
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Cost: free Platforms: MySQL Version: 0.6.16

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